Damaged or Wrong Product
If the customer receives a damaged, defective, or wrong product, they must report it within 24 to 48 hours of delivery.
Overview
The Apollo City 2024 Pro is a premium dual-motor electric scooter designed for urban commuters who demand comfort, safety, and performance. Equipped with a powerful dual-motor system, advanced triple suspension, self-healing tires, and smart app connectivity, it delivers a smooth and reliable riding experience. Its long range, fast charging capability, and IP66 weather protection make it one of the strongest premium commuter scooters available in the market today
Item Policy
Return & Refund Policy
Return Policy
Pickup or Self-Shipping
If return pickup is available, we will arrange pickup from the customer address. Otherwise, the customer may need to ship the product back.
Return Approval
After reviewing the return request, our team will approve or reject the request based on the product condition and policy.
Return Request Process
Customers must contact our support team with the order number, product details, and reason for return.
Non-Returnable Products
Used products, damaged products caused by customer misuse, products without original packaging, customized or personalized products, and clearance or final sale items cannot be returned.
Original Bill Required
The invoice or order receipt is required for all return requests.
Product Condition
The product must be unused, undamaged, and in its original packaging.
Return Period
Customers can request a return within 7 days of receiving the product.
Refund Policy
Shipping Charges
Shipping charges are non-refundable unless the product received was damaged, defective, or incorrect.
Refund Method
Refund will be credited to the original payment method used during purchase.
Refund Timeline
Refunds will be processed within 7 to 10 business days after approval.
Refund Process
Once the returned product is received and inspected, the refund will be processed.